Customer Experience
Improve Your Delivery Dates Before Christmas Day
Improve Your Delivery Dates Before Christmas Day with WISMOlabs! What is your delivered by Christmas guaranteed cut-off date? This is the question every retailer asks
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
Customer Experience
Forrester research reveals the importance of the post purchase experience
A recent report published by Forrester, in whose research WISMOlabs participated, highlights the importance and the benefits of the Post Purchase Experience. Many successful online retailers are
Customer Experience
Post purchase experience: one size doesn’t fit all
Don’t waste the opportunity to take advantage of the post-purchase experience by implementing a generic tracking platform. The period of time between when your customer
Customer Experience
Drive a better customer experience with a higher level of accuracy
It’s a fact that retailers care more about when orders are delivered to their customers than their carriers do, So, when a customer receives an
Customer Experience
This is the most important q4 in retail history, are you prepared?
Retailers around the world are planning, organizing, and improving their customer service for the upcoming holiday shopping season. Historically, 20-30% of annual sales for retail
Customer Experience
Leverage your customer’s post purchase experience for 30x roi
An order confirmation email is more than just a sales acknowledgement and a delivery date. It is the beginning of the customer journey and a
Customer Experience
Why are you letting your shipping carrier handle your marketing and public relations?
The time between when a customer buys a product and when it arrives at their door is one of the most important times in the
News and Events
WISMOlabs customer delivers during covid-19
“WISMOlabs technology is helping companies from the IdealLiving brand and their companies AirDoctor and AquaTru drive significant increases in efficiency and cost reduction during the
News and Events
Top 25 ecommerce category shifts amid covid-19
WISMOlabs is continuing to monitor the dramatically shifting eCommerce landscape as many businesses temporarily close. We compared year over year performance across dozens of verticals
News and Events
WISMOlabs + cashi
WISMOlabs and Cashi Partner to Help Subscription Box Retailers Increase Customer Loyalty and Drive More Revenue Now customers can preserve and protect cash flow with Cashi’s intelligent payment
Customer Experience
Online shopping surges amid coronavirus covid-19
As the coronavirus spreads across the United States and as the death toll increases, consumer behavior is changing daily. Many are in a state of
Customer Experience
4 questions to ask when choosing a post-purchase customer experience platform
You’re an eCommerce or Subscription Box business owner that needs to decide on what post-purchase experience you want to give your customers the best possible
Customer Experience
5 post purchase strategies to retain more online customers
Keep More Customers With These 5 Post Purchase Strategies Do you care about your customer’s post purchase experience? It’s something we often overlook in eCommerce.
Kyle Keehan
Senior Digital Marketing Strategist
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Chris Colinsky
CTO
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Abby Bartholomew
Co-Creator
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Nelson Fisher
Product Manager
In 6 months savings between platform fees, support costs and headcount are $250k annually.
Andrew Bailey
Integrations Manager
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Noah Solomon
Growth Marketing
In addition to a large decrease in customer inquiries around order status, we're seeing roughly 15-30x ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Jason Adams
Label Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
Randall Hidajat
Director of Customer Support
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Eli Cassis
Senior Manager of Digital Marketing
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Joshua Hancik
eCommerce Expert & Solution Architect
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Shai Halperin
Manager
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Tripp Coggins
President
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
Ankush Thakur
Digital Project Manager
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking and notification tool and more.
Tim Luff
eCommerce Systems Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Trevor Funderburk
Director of eCommerce
Easy setup and customization with help from the WISMOlabs team. It brings a branded experience to our tracking rather than going directly to the courier's website.
Dewey Doan
Chief Executive Officer
Implementation was rather easy and effortless. The overall product is user friendly.
Nina Hadži-Antich
Director of Customer Experience
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great support, great service.