Customer Experience
Customer Retention – How do online stores retain customers?
With over 26 million ecommerce websites around the globe, there is a lot of competition among online retailers. So, what is the secret to running
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
Customer Experience
Customer Churn Rate: How to Measure and Mitigate It
When it comes to long term success in ecommerce it is just as important to retain customers as it is to acquire them. Getting repeat
Customer Experience
How to Improve Your Ecommerce Customer Journey
Today’s Ecommerce shopping is no longer just about sales transaction. In the early days of the internet, online shopping was simple: The visitor selected an
Customer Experience
5 ways to Improve Customer Loyalty with Branded Tracking Pages
Shoppers don’t buy from companies; they buy from people. The websites we most visit and trust have a voice and personality that resonates with our
Customer Experience
Customer Retention and the Customer Journey
By now, a lot of us have become savvy online shoppers. We’re familiar with Google searches, cookies, shopping carts and order tracking. We even have
Customer Experience
What is a Delivery Exception and How to Handle Them
As successful ecommerce retailers, we make sure our customers have the best experience on our site. We craft our brand carefully to provide memorable experiences
Customer Experience
WISMOlabs – A leading alternative to Narvar Tracking
Introduction Are you looking for a leading alternative to Narvar? While a lot of store owners rely on their shipping partners to provide more in-depth
Branded Tracking Page
5 Tips to Get the Most out of Your Branded Tracking Page
If you’ve swapped the carrier tracking experience for your own branded one, then you’ve seen the benefits of putting the control of the customer’s post-purchase
Branded Tracking Page
5 Reasons Your eCommerce Business Needs a Branded Tracking Page
How do your customers track their online orders from your retail store? Do you send them to a third-party website to track their order? What
News and Events
WISMOlabs added PARCLL to the list of supported carriers to create a Better Ecommerce Customer Experience
WISMOlabs and PARCLL Partner To Create A Better Ecommerce Customer Experience Ecommerce retailers can now give shoppers a better post purchase experience! The new partnership
Customer Experience
5 Reasons Why Branded Tracking Pages Are Needed For Customer Experience
When a customer makes a purchase in your online store, they are often sent their carrier’s order tracking page. These pages use the carrier’s branding,
Customer Experience
Post purchase marketing: Why branding is still important for the post purchase experience
A great customer experience helps determine whether customers will purchase from you again, or not. That experience includes everything from online customer service, packaging, brand
Customer Experience
How Online Shopping Affects Mental Health
We live in a world of online shoppers. This is due to people staying at home more often which has turned the population into a
Customer Experience
When Shipping Delays are Ok: Early eCommerce Alerts Still Keep Customers Happy
How to Keep Customers Happy with eCommerce Alerts! It brings a great feeling when you can keep a customer happy as their preferred online retailer.
News and Events
WISMOlabs and Search Nurture partner to close the loop between marketing & the post-purchase experience
Ecommerce retailers can now help customers complete the full online shopping experience using post-purchase marketing All this is done via digital marketing expansion with WISMOlabs
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 15-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
