In today’s competitive eCommerce landscape, it’s not enough to just have a great product or a user-friendly website. The post-purchase experience includes everything: order processing,
eCommerce retailers are constantly looking for ways to improve customer experience to drive sales. One of the most important ways to do this is with
Staying competitive in the field of ecommerce is challenging. Whether you manufacture and produce automotive accessories, import and distribute designer fashion wear, or even have
Although Black Friday and Cyber Monday mark the official start of the holiday shopping season, many shoppers began to cross off their Christmas checklist
While every step of the customer journey is important, the last mile is the most crucial and, often, the one we most remember. Getting your
Direct to Consumer, or DTC, eCommerce businesses are a unique breed. While there are many advantages to cutting out the middleman in retail, the reality
Think about the last time you placed an online order. Did you check your orders status on a tracking page? Did you visit the tracking
Technology has brought about some amazing changes. We have at our fingertips more processing power than it took to put a man on the moon.
Do you ever wish you could get inside the mind of your customer? To know what they’re thinking or what makes them tick? Success in
If you use Shopify, you already know why it is the leading ecommerce platform in the English-speaking world. Millions of online retailers sell on Shopify
For over 17 years consumers have been celebrating Cyber Monday, the first Monday after Thanksgiving, and making it one of the most successful single shopping
By the time a customer calls you for an update on their order, it’s too late. Where Is My Order, or WISMO, calls represent up
Customer acquisition and lead generation remain the main goals in ecommerce, but companies that want to remain profitable also focus on reducing customer churn and
Wouldn’t it be great if you could create an email marketing campaign with higher open rates and increased click-through percentage? You spend so much time
How can you succeed in ecommerce? By curating the customer experience and getting customers to return. More commonly known as CX, customer experience is the
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