eCommerce Marketing
Setting Up Post-Purchase Marketing in Magento
E-commerce success extends far beyond the initial sale. In the digital marketplace, what happens after a customer clicks “buy” can determine whether they become a
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
News and Events
Setting Up Post-Purchase Upsells in Magento: A Comprehensive Guide
In today’s competitive e-commerce landscape, maximizing revenue from existing customers is crucial for sustainable business growth. Post-purchase upselling has emerged as one of the most
Clients
Analyzing Customer Service Efficiency in Magento
What You Need to Know U.S. companies could save over $35 billion annually just by improving customer satisfaction. This staggering statistic highlights the vital importance
Branded Tracking Page
Ultimate Guide: Enable Magento Order & Shipping Tracking with WISMOlabs
Order Tracking: Understanding Magento Shipping Tracking and Post-Purchase Gaps Magento’s built-in order and shipping tracking features are limited and largely passive. When an order ships,
News and Events
15 Ways to Improve Magento Shipping Tracking: A Strategic Guide for E-commerce Excellence
In today’s hyper-competitive e-commerce landscape, the ability to provide seamless order and shipping tracking isn’t just a luxury — it’s a critical differentiator that can
News and Events
Proactive Customer Service Strategies for Magento: Tools, Tips, and Trends
In today’s competitive e-commerce landscape, exceptional customer service serves as a critical differentiator for Magento merchants. Implementation of proactive customer service strategies drives customer loyalty
News and Events
Improving Magento Post-Purchase Experience with WISMOlabs Solutions
Providing a great post-purchase experience is really important for keeping customers happy and getting them to buy again. WISMOlabs has some cool tools to help
Comparative Analysis
Boost Subscription Box Success and reduce churn with Post-Purchase Analytics
The subscription box industry is growing fast. In 2021, it made $22.7 billion and might reach $65 billion by 2027. With so many companies joining
eCommerce Marketing
Top 5 Blockchain Solutions for WISMO Reduction in E-commerce
E-commerce businesses want to make customers happy and save money. One big problem they face is “Where Is My Order?” (WISMO) questions. These questions take
eCommerce Marketing
Boost Sales with Custom Post-Purchase Upsells
As an e-commerce retailer, you want to increase sales and make customers happy. One great way to do this is by customizing post-purchase upsells. This
Comparative Analysis
Integrating In-Store and Online Returns: A Comprehensive Guide
Managing returns efficiently is important for customer satisfaction and business success. As online shopping grows, combining in-store and online returns has become necessary. This guide
Customer Experience
Leveraging Customer Data for Personalized Order Tracking
In today’s e-commerce world, customers want more than just a tracking number. They want to know exactly where their order is and when it will arrive. By
eCommerce logistics
Mastering Customs Hurdles in Global E-commerce Shipping
In today’s interconnected digital marketplace, global e-commerce represents unprecedented opportunities for businesses of all sizes. However, navigating the complex maze of international customs regulations can
eCommerce Marketing
10 Ways to Boost Sales with Order Tracking Cross-Selling
Order tracking pages can help increase sales and make customers happier. Let’s look at how to use these pages to sell more products and make
eCommerce Marketing
Boost Loyalty: 5 Personalized Post-Purchase Strategies
Customer loyalty is really important for businesses, especially during busy times. Let’s look at five ways to make customers want to come back by using
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 15-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking tool and more.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
