Returns are no longer a side task for ecommerce teams. With returns projected to reach about 15.8% of annual retail sales, or roughly $849.9 billion
Only 24% of businesses have visibility into 75–100% of their total shipments, which means three out of four brands still ship into a blind spot
88% of users will not return to a site with poor UX, which means a fragmented or generic carrier tracking experience can quietly erode trust,
Only 24% of brands have visibility into at least three quarters of their shipments, while 45% see less than half of what is happening in
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Follow this customer post-purchase journey guide to optimize branded updates, reduce WISMO tickets, and boost retention with actionable, step-by-step strategies.
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Discover 7 practical examples of order tracking solutions that help reduce customer inquiries and enhance delivery communication for ecommerce retailers worldwide.
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Learn how post-purchase analytics reduces WISMO inquiries, drives upsells, and transforms engagement for ecommerce brands worldwide.
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Post-purchase automation transforms the ecommerce journey. Learn definitions, key features, use cases, ROI impact, plus risks and best practices.
Post-purchase customer service increases retention, reduces WISMO tickets, and shapes brand loyalty. Learn its types, impact, and how AI transforms it.
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