eCommerce logistics
Top 10 Shipment Data Analysis Tools for 2025
AI is changing how online stores help their customers. It’s making customer service faster, more personal, and available all the time. Let’s look at how
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
eCommerce Marketing
10 Best AI Tools for E-commerce Customer Service
AI is changing how online stores help their customers. It’s making customer service faster, more personal, and available all the time. Let’s look at how
Comparative Analysis
Effective Strategies to Reduce ‘Where is My Order?’ Inquiries
In e-commerce, customers often ask “Where is My Order?” (WISMO). These questions can be time-consuming and costly for businesses. Let’s explore ways to reduce WISMO
Customer Experience
Boost Magento Success: Mastering Post-Purchase Metrics
Understanding and improving customer satisfaction after a purchase is key for long-term success in e-commerce. For Magento store owners, measuring and enhancing post-purchase experiences can
eCommerce logistics
The Future of Order Tracking: A Comprehensive Look at E-commerce Shipping Solutions
In today’s online shopping world, good shipment tracking is really important. As more people buy things online, businesses need good ways to manage their shipping
Customer Experience
How to Optimize Delivery Alerts for Customer Satisfaction
In today’s e-commerce world, optimizing delivery alerts is key for happy customers and building loyalty. Clear, timely updates about orders can really improve how customers feel after
Branded Tracking Page
Boost Sales: Magento Tracking Page Cross-Selling Strategies
Maximizing every customer interaction is crucial for e-commerce success. One often overlooked opportunity is the order tracking page of your Magento store. These pages can
News and Events
Revolutionize Magento Tracking: Boost Sales with Personalized Updates
The post-purchase experience is really important for keeping customers happy and coming back. Magento stores can make this experience much better by using personalized tracking
Branded Tracking Page
Boost Sales with Optimized Delivery Notifications
In e-commerce, keeping customers informed about their orders isn’t just helpful – it’s essential. Effective delivery notifications not only boost customer satisfaction but also drive
Branded Tracking Page
How to Configure Shipment Emails in Magento 2
Shipment emails bridge the gap between order confirmation and the moment when tracking number is assigned to the order and its status updated to Shipped.
News and Events
How to Secure Your Magento Store: A Security Checklist
Magento is a highly secure eCommerce platform that has not faced significant security issues since 2020. With the acquisition by Adobe, Magento now benefits from
eCommerce logistics
Global Shipping Visibility: Manage Shipping Tracking with Carriers Easily
Keeping track of shipments across multiple carriers can be tricky. But what if you could manage all carriers through one platform? Let’s look at how
News and Events
WISMOlabs Launches Magento 2 Extension to Transform Post-Purchase Experiences
WISMOlabs is delighted to announce its new Magento 2 Extension, now available on the Adobe Commerce Marketplace. This launch marks an exciting development in the
eCommerce logistics
Setting Up Automated Delivery Alerts in Magento with WISMOlabs
What You Need to Know Understanding WISMOlabs Integration Benefits The integration of WISMOlabs with Magento transforms standard order tracking into a powerful customer engagement tool.
Integrations
Configuring WISMOlabs Real-Time Tracking Updates for Magento
What You Need to Know 91% of consumers actively track their packages (Komal Puri, 2024). Real-time tracking enhances customer engagement and satisfaction. Installing WISMOlabs can
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day...
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
