Customer Experience
Reduce Buyer’s Remorse with These 5 Simple Steps
Buyer’s remorse, we’ve all been there. Seconds after clicking the “buy” button we begin wondering if we made the right choice. In his book “The
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
eCommerce logistics
Navigating Shipping Options to Overcome Your Ecommerce Challenges
If you sell your products online, you already know how important, and challenging, shipping options can be. Overall, ecommerce retailers need to find the right
Branded Tracking Page
Improve Magento shipping tracking with WISMOlabs post-purchase platform
As an online merchant, it’s important to provide a seamless and satisfactory post-purchase customer experience. However, it can be challenging to keep track of orders,
eCommerce Marketing
Pros and Cons of Sending Transactional Emails with Klaviyo
Klaviyo is an email and SMS marketing platform designed for e-commerce businesses where retailers can send marketing emails and/or sms. Klaviyo tools make it an effective
eCommerce Marketing
Marketing ideas that encourage repeat sales.
Manipulative, yet ethical.
As an e-commerce retailer, it’s crucial to constantly strive for ways to increase customer satisfaction and drive sales. One effective strategy is to encourage repeat
Customer Experience
Unlock the Power of Post-Purchase: How it Can Make or Break Your Ecommerce Business
In today’s competitive eCommerce landscape, it’s not enough to just have a great product or a user-friendly website. The post-purchase experience includes everything: order processing,
Customer Experience
5 Tips for Improving Post-Purchase Experience for eCommerce Retailers
eCommerce retailers are constantly looking for ways to improve customer experience to drive sales. One of the most important ways to do this is with
News and Events
Your New Growth Strategy: Proactive Customer Service
Staying competitive in the field of ecommerce is challenging. Whether you manufacture and produce automotive accessories, import and distribute designer fashion wear, or even have
Trends
How to Prepare Your Online Store for the Holiday Sales
Although Black Friday and Cyber Monday mark the official start of the holiday shopping season, many shoppers began to cross off their Christmas checklist
Branded Tracking Page
Optimize the Customer Journey with Last Mile Tracking Integration
While every step of the customer journey is important, the last mile is the most crucial and, often, the one we most remember. Getting your
Customer Experience
6 Shipping Challenges DTC eCommerce Businesses Face
Direct to Consumer, or DTC, eCommerce businesses are a unique breed. While there are many advantages to cutting out the middleman in retail, the reality
Customer Experience
Study Shows Consumers Are Addicted to Tracking Pages
Think about the last time you placed an online order. Did you check your orders status on a tracking page? Did you visit the tracking
Customer Experience
How Shipment Notifications Can Improve Your Customer Experience
Technology has brought about some amazing changes. We have at our fingertips more processing power than it took to put a man on the moon.
Customer Experience
How to Use Customer Insights to Amplify Post Purchase Experience
Do you ever wish you could get inside the mind of your customer? To know what they’re thinking or what makes them tick? Success in
Customer Experience
What is the best Shopify Order Tracking Solution for My Store?
If you use Shopify, you already know why it is the leading ecommerce platform in the English-speaking world. Millions of online retailers sell on Shopify
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 15-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking tool and more.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
